Coronavirus (Covid -19)

Queens Hotel is introducing Covid-19 hotel policy following strict safety and hygiene procedures to ensure wellbeing for guests and staff members.

Social Distancing

Adequate signage will be in place throughout the building to remind guests to maintain social distancing.

Seating in our bar and restaurant will be rearranged 2 meters apart to ensure safety and comfort for guests and staff members. A table booking system will be in place prior to arrival by contacting us on 065 6828963 or email queensreception@gmail.com.

Contactless payments are preferred at payment points throughout the building.

Protective screens have been placed throughout the building to protect staff members.

Sanitising and Cleaning

We have identified common touch point areas and will be increasing sanitation in these areas.  Extra staff will be rostered in public areas to ensure high standard regular sanitising of frequently touched areas.

Supply of hand sanitizer at entry and exit points, public areas, reception desk and bar and restaurant.

Lift protocol- Maximum of 2 guests in lift unless from same household. Sanitizer located outside/ inside lift. Buttons sanitized regularly.

Information about hand hygiene, respiratory hygiene and cough etiquette in public bathrooms.

Housekeeping/Guest Rooms

Our housekeeping team will be fully trained in new sanitising procedures.

Room seal will be a new feature to indicate that guests rooms have not been accessed since cleaned by Housekeeper.

Unnecessary amenities such as brochures, tea and coffee facilities and guest directories will be removed from rooms and will be available on request.

Frequently touched items such as remote control, light switches and door handles will be sanitised to a high standard.

For multiple night stays, daily housekeeping will not enter room unless requested.

Cancellations

Bookings made with third party websites: Please contact booking site and check cancellation terms and conditions. If the booking was not made directly with the hotel, we cannot act on any requests.

Bookings made directly with hotel: Flexible bookings can be cancelled or rearranged up to 24 hours prior to arrival or by contacting us on 065 6826963 or email queensreception@gmail.com.

Staff or Guest become unwell

Our team has been trained on how to approach guests who are self-isolating or feel unwell.

If a staff member or their immediate family are unwell they will be told to stay home and will require a fit for work cert before returning to work.

If a guest becomes unwell or presents with symptoms during their stay, we ask them to stay in their room, inform reception desk by phone and we will contact a local doctor to provide further assistance.

All requested items such as meals, linen etc will be placed outside guest room’s door.